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Monday, March 27, 2023

Kia UK wins Feefo’s Platinum Award for customer support

Kia UK has received a Platinum Trusted Service Award from Feefo in recognition of on-line critiques recognising the Korean automotive model’s customer support excellence.

Information of the award comes simply days after AM reported on Kia’s efforts to leverage on-line critiques to spotlight its customer support successes in a drive that has resulted in hovering engagement with its automotive retailers.

It additionally marks a hattrick of consecutive awards from Feefo, following Gold awards in 2022 and 2021.

David Hart, buyer expertise supervisor at Kia UK, mentioned: “This can be very satisfying to obtain this award, which is importantly primarily based on actual buyer views.

“Kia is now a mainstream model within the UK, promoting its largest quantity in a 12 months ever in 2022, so it’s nice to see that our prospects love our merchandise and are persevering with to obtain a improbable expertise regardless of the bigger volumes we’re now delivering.”

Kia succeeded in delivering a file 100,000 new automotive registrations goal – first revealed to AM on the launch of the brand new Kia Sportage in February final 12 months – throughout 2022.

The model is the present AM Awards Producer of the 12 months.

Feefo mentioned that its Platinum award was solely given to corporations that “ship time and time once more for his or her prospects” and place them on the coronary heart of all they do.

It added that Kia’s success had been achieved in a local weather of rising client complaints.

Analysis from the Institute of Buyer Service lately revealed that complaints rose to 17.3% within the second half of 2022.

Feefo chief government Tony Wheble mentioned: “This 12 months has been a tough one for thus many companies. I’m delighted to recognise hundreds of our shoppers which have overcome varied challenges to offer such excessive ranges of customer support and satisfaction.

“The Trusted Service Awards have at all times been about recognising corporations that go manner past the norm in customer support and in flip obtain nice suggestions from delighted prospects.

“A specific congratulations to Kia UK for successful a Platinum Trusted Service Award by offering nice customer support constantly over various years. I sit up for seeing them proceed to attain subsequent 12 months and past.”

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